Effective Date: February 26, 2024
This Privacy Policy describes how Rockbase LLC (“we”, “us”, or “our”) collects, uses, and shares information about you through our online interfaces (e.g., websites and mobile applications) owned and controlled by us, including [Your Website URL] (“Website”). Please read this notice carefully to understand what we do. If you do not understand any aspects of our Privacy Policy, feel free to contact us at hello [at] rockbase.co.
Your use of our Website is also governed by our Terms of Service.
Information We Collect
When you use our Website, we collect the following types of information.
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information when you create an account, subscribe to our newsletter, participate in any interactive features of our services, fill out a form, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, credit card information, and other contact or identifying information you choose to provide.
Information We Collect Automatically When You Use the Services
When you access or use our Website, we automatically collect information about you, including:
- Log Information: We log information about your use of the Website, including your IP address, web request, access times, pages viewed, web browser, links clicked, and the page you visited before navigating to our Website.
- Device Information: We collect information about the computer or mobile device you use to access our Website, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Website and your experience, see which areas and features of our Website are popular, and count visits. Web beacons are electronic images that may be used in our Website or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness.
Use of Information
We use the information we collect to provide, maintain, and improve our services, such as to:
- Provide and deliver the products and services you request, process transactions, and send you related information, including confirmations and invoices,
- Send you technical notices, updates, security alerts, and support and administrative messages,
- Respond to your comments, questions, and requests, and provide customer service,
- Communicate with you about products, services, offers, promotions, rewards, and events offered by Rockbase and others, and provide news and information we think will be of interest to you,
- Monitor and analyze trends, usage, and activities in connection with our Website,
- Personalize and improve the Website and provide advertisements, content, or features that match user profiles or interests.
Sharing of Information
We may share personal information as follows or as otherwise described in this Privacy Policy:
- In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law, regulation, or legal process.
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Rockbase or others.
- With your consent or at your direction.
We may also share aggregated or anonymized information that does not directly identify you.
Your Choices
Account Information
You may update, correct, or delete information about you at any time by logging into your online account or emailing us at hello [at] rockbase.co. If you wish to delete or deactivate your account, please email us at hello [at] rockbase.co, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.
Contact Us
If you have any questions about this Privacy Policy, please contact us at hello [at] rockbase.co.